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CallBack:
Web CallBack:
The web triggered callback is sometimes refered to as to web
conference or “connect two” service. User, after logging in to the VSPortal, can
provide both numbers for source connection (legA) and the destination (legB).
The system will try to connect both parties. During the whole process user can
see real time messages on the each leg status (alerting, connected, ended, busy
etc.).
Please notice
that the callerID being displayed on the source leg (Iphone mobile) is the one
entered by the user in the destination field. This is becouse our system
forwards callerIDs from one called party to another.
Regular callback - PIN or ANI
authorization
Callback service allows a user to rquest the system to call to
his/her phone number first so that the user can answer and dial destination
number without having to connect through local telecom. In many cases the cost
of connection from callto.net system to user’s phone number will be cheaper than
local operator’s rate, especially for international destinations.
Below are the steps of the callback scenario:
- user makes a call to 123333333 number, after initial 2-3 rings the call is
rejected, the user hears busy tone
- in next 3-6 seconds the callto.net system calls back to the user’s phone
(the number which was used in step 1 for triggering the callback service)
- the user answers the call
- the system plays the actual account balance
- systems asks for entering PIN (personal identification number) which is the
user account’s password
- after successful authorization the system saves the caller ID so that the
next time the user will not be asked for PIN
- the system asks user to enter destination phone number
- the system plays the maximum duration for the call and starts calling
- after the connection with the destination is ended by either side (to end
from the user side the string #11 should be entered from phone’s keypad) the
user is asked again to enter new destination number he/she wish to connect
The caller ID, i.e. the user’s phone number, can be also entered
through the Portal in the Authorized caller IDs menu. The system will then use
the numbers in order to authorize incoming connections. In this authorization
mode the scenario differs from the above that there is no point 4, just after
dialing the access number (1233333) the user can directly enter the destination
number.
The service is available for both regular and mobile
phones.
SMS CallBack:
In this method the call to the user is initiated by an SMS (short
text message) sent from a mobile phone to our service number +1234xxxxxx.
Using the commands contained in the SMS text, the user can send various
requests to the system, not only to trigger the callback but also to regsiter
the callerID for authorization purposes, check the current account balance or
initiate a conference between two numbers. The allowed commands are shown
on the picture below
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